ShopTheWorld
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FAQ
Frequently Asked Questions
Find answers to the most common questions about Shop The World.
1
Legitimacy & Trust
Is Shop The World a legitimate website?
Is it safe to buy from Shop The World?
Where is Shop The World headquartered?
Do you have a physical store?
2
Website & Security
What methods do you use to prevent fraud?
How do I know your website is secure?
3
Customer Care
How can I contact customer care?
What are cookies and why do I need them?
My order status is 'on hold' or 'cancelled' even though my payment went through?
I haven't received an order confirmation email?
Nothing happens when I click 'Place Order'?
4
Payments & Fees
Do you offer Cash on Delivery (COD)?
How do I track my order?
How do I use a coupon code?
How can I use my wallet balance?
What happens with custom clearance for imported products?
Are there any gateway charges for payments?
Does Shop The World charge extra due to currency differences?
What payment methods do you accept?
Are shipping fees refunded for returned products?
Do I need to pay anything extra upon delivery?
5
Cancellation
Will I get a full refund if I cancel my order?
How do I cancel an order?
