Return & Refund Policy

Regrettably, we do not have an exchange policy. We can only provide a refund in case you received a damaged, defective, or wrong product after a complete investigation by the concerned department.

If the product delivered is damaged, defective, or wrong, you need to inform us within 7 days from the day it was delivered.

We may request you to share images or a video with your order number. The link to upload will be sent to your registered email address.

The issue will then be escalated to the concerned department who deals with the shipping company and the seller.

Products not in the same condition as received.

Specific categories: innerwear, lingerie, beauty products, perfumes/deodorant, pants, socks, clothing freebies, grocery & gourmet, jewelry, and pet supplies.

Products which have been used or installed.

Products with tampered or missing serial numbers.

Products with missing labels or accessories.

Digital products.

DAP shipments cannot be returned until customs clearance is complete.

In the unlikely event that the product delivered is damaged, defective, or wrong, you can return your product. The product should be returned in a resalable and unused condition.

The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.

Once your product is returned, we will send you an email to notify you that we have received it.

The product will then be inspected and on that basis the approval or rejection of the refund is determined.

Once approved, your refund will be processed to your original method of payment. Transaction settlement will take a couple of days depending on your card issuer's policy.