Privacy Policy
Introduction
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Information We Collect
What personal information do we collect?
We do not collect information from visitors of our site or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, or enter information on our site.
We also collect information when you provide us with feedback on our products or services.
How We Use Your Information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to deliver content and product offerings you are most interested in.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products.
• To follow up after correspondence (live chat, email or phone inquiries).
How We Protect Your Information
• Our website is scanned on a regular basis for security vulnerabilities to make your visit as safe as possible.
• We use regular malware scanning.
• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We implement a variety of security measures when a user places an order, enters, submits, or accesses their information.
• All transactions are processed through a gateway provider and are not stored or processed on our servers.
Cookies
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
If users disable cookies in their browser:
If you turn cookies off, it will turn off some of the features of the site.
Third-Party Disclosure
Do we disclose information to third parties?
We transfer to outside parties (like shipping companies, payment gateways) your name, address, city, town, phone number, and email address. Payment gateways will also capture your card info if you choose to make payment using a credit/debit card.
We have contracts with third parties so all your data will be disposed at their end after a certain time.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Google Advertising
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.
We have implemented: Remarketing with Google AdSense, Google Display Network Impression Reporting, Demographics and Interests Reporting, and DoubleClick Platform Integration.
CalOPPA Compliance
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy.
Users can visit our site anonymously. Our Privacy Policy link includes the word 'Privacy' and can easily be found on pages throughout the site.
You will be notified of any Privacy Policy changes on our Privacy Policy page.
You can change your personal information by logging in to your account.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe.
In order to be in line with Fair Information Practices, should a data breach occur, we will notify the users via in-site notification within 7 business days.
